Established in Glastonbury for 32 years, 1990-2022 c.e.

How To Buy Online
(Order not arrived? Scroll down to information at the bottom of the page.)

UK Orders Only

Please note that we are currently only accepting orders from the UK.  We cannot accept orders from outside the UK as the low prices of our publications make this financially unviable.

Payment Methods

For retail orders (one to nine of any item) or wholesale quantities, you can pay instantly & securely by using PayPal.  (You don't need a PayPal account to pay, though if you have one you can use it, or opt to pay by bank card.)

Alternatively, for Wholesale Quantities only (10 or more of any item) you can also make payment by posting us a cheque. (The time/expense of paying in cheques for retail quantities is no longer viable, Paypal or bank card payment only, please.)

Please note we can only accept cheques that are drawn on a UK-based British bank account.

To use either of these payment methods, wherever you see an item that you'd like to purchase:

Enter the quantity required, and click the "Add to Shopping Cart" button. You'll be taken to your shopping cart page, where you can review your purchase, and update postage ("shipping") charges by selecting your location and clicking the 'Recalculate' button.  You can then make your payment straightaway, or alternatively you can continue browsing the website, by clicking the 'Continue Shopping' button.

If you click the 'Continue Shopping' button in the shopping cart page, you'll be taken back to the page you were viewing. Wherever you are in the website, you can always return to your shopping cart page at any time, to review your purchase or to make your payment, by clicking the 'Your Shopping Cart' link at the top of the page (or by clicking the 'Your Shopping Cart' link in the shopping cart display boxes).

Postage & Packaging ("Shipping") Charges

A flat-rate postage & packing charge (called a "shipping" charge in the shopping cart page) applies for each order, regardless of the number of items bought. This flat-rate charge is currently:

£2.50

This "shipping" charge per order is included and updated in your shopping cart page.

Despatch & Delivery

Upon confirmation from PayPal or cheque clearance, your goods will normally be despatched within 4 working days. Just occasionally, a late print run or similar unforseen circumstances can delay delivery. We will inform you in case of significant delay. Please do not hesitate to contact us in case of any problems.

In case your package hasn't arrived after a reasonable time,
please go to the 'News' page (link above) and scroll down to: "Order not arrived? Follow these steps" to give us the details.

Wholesale prices apply when you buy 10 or more of any item.
This discount is automatically calculated in your shopping cart - at least 40% discount, you'll see the wholesale price alongside each item's shopping cart fill-in box.

 

Order not arrived? Follow these steps:

 Firstly, please check:  If you were expecting a Moon Calendar or poster item sent in a mailing tube, as explained in the listing details and in your Order Confirmation, Moon Calendars & other poster items are sent in a mailing tube, which probably won't fit through your letterbox, so watch for the postie's card with sorting office contact details for redelivery/collection if you're not in when the post arrives.
(If we receive items back from the Royal Mail as 'uncollected', to re-prepare, stamp and re-send each package we charge our standard £2.50p + Royal Mail 'Signed For' fee.)

1.   Has a reasonable time passed since your order date?
First, allow for 3 or 4 working days for despatch according to our workload. Adding the time range for second class Royal Mail delivery and a reasonable margin, allow 8 working days at least.
2.   If your order hasn't arrived after 8 or 10 working days, from experience we've found the most likely explanation is that after an unsuccessful delivery attempt, your Postie has taken the package back to the local Royal Mail Sorting Office. They should have left you a card with directions for you to arrange redelivery/collection, though sometimes either they don't or it isn't found by the recipient - but you will still need to check at your local Royal Mail Sorting Office.
(This happens more frequently with postal tubes, but sometimes with other packages too.)
3.  First, if you don't know where your local Sorting Office is, phone the Royal Mail automated number to get their address: 0345 6050767  - You state your postcode, and it responds with your Sorting Office address.
You can easily phone your local Sorting office directly to check whether they have it - just copy the following line and paste it into a Google search, replacing 'my town' with your nearest town - include the quotation marks and plus symbol:

"Royal Mail"+"My town"

This will produce a Google list of sites referring to your local Sorting Office, some will have its telephone number and their opening times - so you can check and arrange redelivery or when to collect your package yourself - now read on:
Specifically ask the person you phone: "Did you have an unsuccessful delivery for my postal address?" Also mention the likely period when it would have reached them, of course.
If they don't have your package, we'll need the Sorting Office address & details too, including their response and any reference they provide, if you still need to contact us after these steps.
Also, here are the relevant details on the Royal Mail site:
http://www.royalmail.com/delivery/inbound-mail/redelivery  - Where you may be able to arrange redelivery online.
4.  If this hasn't located your package, please email us - reply to the Pandimensional Order Confirmation email, or use the 'Contact' link above - Please confirm:
Your order number/date, and:
That you've asked at your local Sorting Office whether they had an unsuccessful delivery for your postal address, and tell us their response. (Include any reference details if provided.)
Please include their address and telephone number, because we'll need it to reclaim from the Royal Mail the cost of replacing your order.
Lastly, please include your own postal address exactly as it should have been written on the package for us to check with the original order, to make sure it was correctly addressed at despatch.
With these details, we'll be able to send you a replacement for lost items as soon as we've verified the loss in transit.